Course Overview

In today’s business environment, organizations face a lot of challenges and the key to their success is the performance of their human capital, which sets them apart. All organizations understand that their human capital is the key source of competitive advantage. Competency mapping and performance management helps HR professionals to produce bottom line results.

This program develops an understanding and knowledge of the competency mapping and development, and performance management system that would help the HR professional to implement it effectively in their organizations. This program is designed to equip the HR professionals with the importance of performance and competence management.

By attending this workshop you’ll learn:

  • Learn Competency Iceberg Model
  • Create well developed  competency maps for  your organization
  • Understand how BARS can be used for competency assessment
  • Learn 5 major aspects of performance management
  • Learn 4 major types of performance measurement
  • Learn how a  PCMS works and how to improve your performance management system
  • Learn the 3 types of competency frameworks
  • To develop performance appraisal system to give effective feedback to employees and find out the necessary areas of development
  • Learn what is an assessment centre and how to design an assessment centre
  • To implement better performance management system in your organization effectively

Unique benefits to the participants:

  • Get a comprehensive, information packed courseware during the program and for back home use
  • Learn from the industry experts who have a vast experience in the area of HR
  • Network with other professionals with same background and interest
  • Brand yourself as a certified performance and competence developer
  • Unique “risk free” money back guarantee
  • Your satisfaction is guaranteed

Who should attend?

Human resource professionals working in performance management areas, learning and development department and any professional who is working on a cross functional team to design and implement performance review systems in their organization


MODULE 1: Competency, Performance and PCMS

  • What is Competency?
  • Competency Iceberg Model
  • Classification of Competencies
  • Measurement of Competency
  • Performance Aspects
  • Types of Performance Measurement
  • Performance and Competence Management as a Concept
  • PCMS Model

MODULE 2: The Balanced Scorecard

  • Performance planning
  • The Balanced Scorecard
  • Cascading process
  • The Balanced Scorecard Measures

MODULE 3: Competency Frameworks and Maps

  • What is a Competency Map/Framework?
  • Types of Framework
  • Uses of Competency Framework
  • Creating a competency Map
  • Quan Competence Framework
  • Threshold Trait Analysis
  • Using BARS for Competency Maps
  • Implementing the Mapping Process

MODULE 4: Performance Review Systems

  • Model for Performance Review
  • Perspective Involved in Performance Reviews
  • Performance Rating Methods
  • Common Problems with Rating
  • Legal Aspects of Performance Appraisals

MODULE 5: Assessment Centres

  • What are Assessment Centres
  • Historical Perspective on Assessment Centre
  • Basic Steps Followed in an Assessment Centre
  • Types of Techniques Used in Assessment Centres
  • Designing an Assessment Centre
  • Assessment Matrix

MODULE 6: Performance Analysis & Improvement

  • From Training to Performance
  • Root/Major Cause Analysis
  • Identifying Casual Factors – Setting Learning Goals and Objectives
  • Selecting Best Training Method
  • Developing a Good Design

Building Appropriate Evaluation Methodology