Course Overview

This Certified OD Developer program helps you to identify the needs of an organization and its people. It will provide guidance in formulating and implementing practices which are best suited to the changing needs of the organization. In addition it will provide the knowledge of underlying principles and theories of Organization Development and to build capability across a full range of OD competencies.

Participant Advantages

  • Get comprehensive, information packed courseware during the program and for back home use
  • Learn from the industry experts who have a vast experience in the area of Organizational development
  • Network with other professionals with same background and interest
  • Brand yourself as a certified OD Developer
  • Unique “risk free” money back guarantee
  • Candidates have access to contact the instructors for doubts and clarifications via phone and email.

Who Should Attend the Course?

Human resource professionals, Training and organizational development managers, any professional interested in improving employee retention

 Module 1: Organizational Leadership & culture development-models & techniques

  • Understanding leadership pipeline model for leadership development
  • Succession planning
  • Organizational culture & its importance
  • Schein’s organizational culture model / Study of Hofstede model for assessing culture
  • Integration of Leadership & culture
  • Overview of corporate governance & best practices
  • Organization communication process management

Module 2: Organizational process improvement

  • Business process & need for process improvement
  • Porter value chain
  • Process consistency using ISO model
  • Process improvement using Business Process Improvement (BPR)
  • Key characteristics of BPR & success stories
  • Process optimization using six sigma models

Module 3: Customer Focus

  • What is Customer focus?
  • Key Customer Focus Model – Kano Model
  • Application of Kano Model
  • Voice of customer (VOC) & its importance
  • Techniques to capture customer needs
  • VOC Matrix
  • Organizing customer needs through affinity diagram and other methods
  • Understanding customer expectations
  • Key drivers of customer satisfaction
  • How to measure customer satisfaction?
  • Customer engagement/Different stages of engagement
  • Managing Customer Satisfaction/Customer satisfaction & its importance
  • Customer Life cycle

Module 4: Knowledge Management

  • Knowledge managements-benefits & importance
  • Various aspects involved with KM
  • Knowledge cycle
  • Knowledge management strategies
  • Selecting a KM strategy
  • Knowledge management leadership

Module 5: Managing Organizational Change

  • Change management
  • Why manage change?
  • Types of change/Change management process/Planned change
  • Lewin change model/Action research model
  • Change management iceberg model/Satir change model/
  • Starting OD interventions coping with change